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Paid jobs

We currently have no vacancies for paid employment at the Walsall office.

For information on vacancies elsewhere in the Citizens Advice network use the button below.

Citizens Advice jobs

Volunteer for us

There are over 22,000 volunteers involved in the Citizens Advice service, performing a wide range of roles.

Below we describe what some of those roles involve. If you are interested in becoming a volunteer for Citizens Advice Walsall please complete the volunteer application form below.

Volunteer application form



Without our trained volunteer advisers we could not continue to meet the demand for advice. Advisers are given free training, both formal and on-the-job. As a CAB adviser you would:-

  • interview clients
  • help them negotiate with people such as creditors or service providers
  • draft letters
  • make phone calls on their behalf
  • refer them to other agencies


As a CAB volunteer administrator you would ensure the smooth running of the office by:-

  • word processing
  • file management
  • arranging events
  • using databases & spreadsheets
  • answering emails & phone calls
  • updating local information

Archive Support

The archive support role supports administration staff in archiving activities such as:-

  • Maintaining Citizens Advice Walsall filing systems by filing and retrieving files.
  • Destruction of relevant documents

You will need to have:-

  • Good written and verbal communication skills
  • Good attention to detail
  • Have the ability to work on own initiative and also as part of a team
  • The ability to attend a minimum of 6 hours per week

Information assistants

Not all clients need advice - some only require help to locate the right information. Information assistants provide exactly that, and also support clients to use the different facilities that are available, such as online PCs, benefits calculators and direct-dial phones. As an information assistant you would:-

  • support clients to use PCs
  • help identify the correct leaflet, self-help resource or service provider
  • identify where a gateway assessment may be required
  • record client numbers and issues

Specific qualifications and experience are not required to take on the role. You need to:-

  • have a good manner when talking to people
  • have basic computing and good literacy skills
  • be friendly and approachable

Telephone advisers

A telephone adviser is a diverse role and you will not be expected to know it all! We provide all new telephone advisers with training, which will help you develop the skills you need to deliver an excellent level of service to clients.

As a Telephone Adviser you would:-

  • be the first point of contact for clients needing information or advice
  • deal with a wide range of clients problems and issues
  • support members of the public of all ages and backgrounds
  • give information from the CAB electronic information system and other sources to the client
  • refer clients for more specialist advice where appropriate
  • keep records of all clients cases on the database
  • help prevent future problems by identifying issues that affect a lot of clients

Specific qualifications or experience is not required to train for the role. You need to:-

  • be good at listening
  • have a good telephone manner
  • have basic computing skills
  • be open minded and non-judgemental
  • enjoy helping people

Once fully trained we will continue to support you throughout your time as a Telephone Adviser.


By using evidence routinely collected from the clients, you could help bring about changes in local and national policies and services which can benefit everyone - even those who have never used a CAB. As a campaigner you would:-

  • complete and collate evidence forms recording clients problems
  • identify and raise relevant issues in the office
  • train staff and volunteers in identifying issues and completing evidence forms
  • conduct research and write reports
  • get involved in media campaigning
  • liaise with other Citizens Advice offices and agencies