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Help to Claim

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It's free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444 (England) or 08000 241 220 (Wales)

Visit us: We are currently offering face-to-face advice from the following venues:

  • Monday and Tuesday (9am - 1pm): Bridle Court Jobcentre, 1-5 Hatherton Road, Walsall, WS1 1XR
  • Wednesday (10am - 1pm): Willenhall Jobcentre, Upper Lichfield Street, Willenhall, WV13 1DH
  • Thursday (9am - 1pm): Bayard House Jobcentre, 134-138 Lichfield Street, Walsall, WS1 1SP
  • Friday (9am - 1pm): The Civic Centre, Darwall Street, Walsall, WS1 1EU

For online advice visit:

If you're a local organisation working with people who need help applying Universal Credit get in touch with us ( for more information on how you can signpost or refer people to our service.