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Campaigning & policy research

At Citizens Advice we see two million people every year, and we have a closer understanding of the problems that citizens experience than any other organisation. Our local Citizens Advice offices know which policies are working and spot emerging problems early.

In our policy research programme we combine these insights with analysis of wider social and economic trends, and set out new ideas to improve policy and delivery for citizens.

Our current campaigns

Campaign successes

Over the years we have campaigned on a range of different issues in order to improve the policies and services that affect our clients.

Find out about our successful campaigns.

Campaign successes