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This privacy policy sets out how Citizens Advice Walsall use and protect any information that you give or is collected when you use this website.

Any personal information given to us as part of an advice enquiry is strictly confidential and will not be passed on to any other party without your direct consent. After being received data is stored securely on an electronic recording system which is managed and overseen by the national organisation Citizens Advice.

Please be aware that unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we've received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

View the Citizens Advice information charter and full privacy policy below.

Information charter

Full privacy policy


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website uses cookies from the following third parties:-

  • Google Analytics - Used to collect anonymous information regarding a users visit to the site, such as length of visit, their browser and their geographic location. This information is used to help identify ways to improve the site.

Most web browsers allow you to control the use of cookies in their settings. This allows you manage the use of cookies and even to refuse the use of all cookies automatically, visit your browser help section for help doing this. To find out more about cookies and how to manage them this visit the below websites:-