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Each
CAB is a member of the national organisation - Citizens Advice. Information is
collected from Bureaux about client problems and is used to campaign for
changes in services and local or national policies. We have a key role in
speaking up for clients, contributing to public debate and helping shape
future policies and laws.
Our policy/campaign work covers a huge range of issues including consumer,
debt, housing, benefits, immigration, employment, legal matters and health. We
work with policymakers, MPs and service providers. Recent examples of Social
Policy work include:
Tenancy Deposits
– a campaign to promote the tenancy deposit protection scheme to landlords
Tax Credit System Review
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Citizens Advice called for a limit to the recovery of overpayments from
ongoing tax credit payments to ensure that families cannot be left with weekly
incomes below minimum levels. And called for improvements to administration. A
subsequent pre budget report from the Chancellor announced key changes to the
Tax Credit system. Many of the recommendations made by Citizens Advice were
reflected in the report
Link to impact report
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